Returns & Warranty Policy

If your order is eligible for return, start the request from your account: My account > Orders > open the relevant order > Request return. Select the items and submit the request from there.

After the request is submitted, we'll send the return AWB and instructions by email to the address used for the order. The product may have been handled or test-fitted for verification, but it must be returned without additional damage, with dezShop labels, seals, or identification marks intact, and with the original packaging where available.

If you prefer an exchange instead of a refund, mention it in the return reason. We'll check replacement availability and reply by email.

You can cancel an order within 12 hours of placing it, or before it has been shipped. Contact us by phone for immediate cancellation.

If you received the wrong product or items are missing from your order, start the return request from your account as soon as possible. If you cannot access the order, contact us immediately and we'll prioritise the case.

If your package appears damaged upon delivery, refuse it and contact us. Take photos of the damage before refusing.

Refunds are processed within 14 business days after the returned product is received and checked. The refund is issued to the original payment method.